Reputation Management

Harness, monitor and scale your reputation strategy.

Uncover consumer sentiment and connect authentically using AI across major review sites all in one dashboard.


88% of people trust online reviews as much as personal recommendations.

Brandify's reputation management solution.

Deliver an Exceptional Customer Experience

Improve the speed your brand listens, responds, and takes action.

Experience streamlined review management and response to handle local reviews at scale. Brandify helps you easily connect with your customers by allowing you to monitor and respond to customer reviews from various platforms within one easy-to-use dashboard.

Brandify's review management product leverages voice search.

Reviews for Local and Voice Search Discoverability

Strategically leverage review content for local and voice search inquiries.

Stay ahead of the curve and competition by establishing dominance in discoverability for local and voice search by managing top review sites and building your reputation on brand owned properties.

Brandify's smart review response product uses artificial intelligence and machine learning.

Use AI to Instantly Improve Review Response Rates

Save time and resources with artificial intelligence.

We use machine learning and AI to create suggested review responses based on the reviews your customers leave behind. With every edit you make, our Smart Review Response technology learns your voice and preferred response patterns to continue adopting your brand personality.  Learn More.


Increase Productivity Through Workflow Integration

Leverage the power of Brandify Reviews within your existing toolset.

Brandify Review seamlessly integrates within existing dashboards and adapts to established workflows allowing teams to focus on tasks, not training. The Zendesk Integration of Brandify Reviews provides a complete customer interaction dashboard.

Reputation Management Case Study

Learn how a national restaurant chain worked with Brandify to implement a reputation management strategy that increased review ratings and uncovered operational inefficiencies.


Reputation Features

Alerts & Updates

Receive email alerts instantly when your brand receives a review from top review sites including Google, Yelp and more.

Review Monitoring

Never lose control of your reputation by having the ability to monitor all reviews for all your locations.

Review Response

We create genuine conversations across major review sites by helping you deliver prompt responses.

Review Builder 

Brandify builds your product, service, and store reputation using brand-owned properties like Local Pages and Locators.

Premier Review Network 

Brandify’s network is built for enterprise review management by working directly with top review sites like Google, Yelp, Facebook, and Tripadvisor.

Competitor Benchmarking

Get actionable insights to jump ahead of top competitors, and monitor your effectiveness with a competitive Brandscore benchmark.



“Knowing that you can do these Smart Responses - that’s one person’s full time job. To be able to dedicate them to do something else to continue the consumer experience I think is a win.”

Amber Bochmann, Retail Marketing Specialist


Frequently Asked Questions

What is critical for reputation management?

Gather, respond, and build are the three critical reputation management tactics you to operationalize in order to be a top performer.  Marketers should understand that reputation management works within a bigger ecosystem of local digital strategies centered around educating and ultimately influencing potential customers about your product, service or location. An essential strategy closely associated with reputation management is listings management, and should not be overlooked.

How can brands generate more customer reviews?

Generating more reviews helps brands build their reputation. The best way to generate more reviews is by leveraging brand-owned properties like local pages. Allowing verified buyers to leave trusted reviews is a great way to strengthen your established reputation on sites like Yelp and Google.

How do reviews impact intelligent search?

Intelligent agents like Siri, Alexa, Cortana and Google Assistant are now powerful tools to local search discoverability, and because they are mobile the adoption by consumers is hitting a powerful high. Questions like “4 star restaurants near me” are being asked. This means that optimizing for intelligent search is essential so that your brand is announced as a response to those questions. Reviews are one of the elements in intelligent search optimization that brands need to account for. Brands building reputation on brand-owned properties will have more control over what content these intelligent agents use to respond to consumer inquiries.

What kind of managed services for reviews does Brandify provide?

Brandify provides brands solutions for reputation management that are smart and innovative, and also support brands to think differently. Our managed services include Review Response, Digital Strategy, and SEO management. Tap into resources that can take your brand to the next level.

Schedule a Reputation Management Demo