Reputation Management

Harness, monitor, and scale your reputation strategy.
Use Brandify's intuitive dashboard to respond to all the reviews your brand receives across all of your locations. Whether the review is from Yelp, Google, Facebook, Bing, TripAdvisor, or Foursquare, you can quickly respond to keep your customers happy.

88%

of people trust online reviews as much as personal recommendations

- Search Engine Land 

97%

of people read reviews

for local businesses

- CISION 

72%

of customers don't take action

until they have read reviews

- Testimonial Engine 

Deliver an Exceptional Customer Experience 

Listen, respond, and take action faster.

Experience streamlined review management and response to handle local reviews at scale. Brandify helps you easily connect with your customers by allowing you to monitor and respond to customer reviews from various platforms within one easy-to-use dashboard.

Manage Reviews

Deliver an Exceptional Customer Experience 

Listen, respond, and take action faster.

Experience streamlined review management and response to handle local reviews at scale. Brandify helps you easily connect with your customers by allowing you to monitor and respond to customer reviews from various platforms within one easy-to-use dashboard.

Harness the Power of Voice with Reviews

Strategically leverage review content for local and voice search inquiries.

Stay ahead of the competition and establish dominance in discoverability for local and voice search. Manage top review sites with ease and build your reputation on brand-owned properties.

M5_ Product - Publishers

Harness the Power of Voice with Reviews

Strategically leverage review content for local and voice search inquiries.

Stay ahead of the competition and establish dominance in discoverability for local and voice search. Manage top review sites with ease and build your reputation on brand-owned properties.

Gain Efficiency with Smart Review Response

Save time and resources with the power of artificial intelligence and machine learning.

Our Smart Review Response creates suggested responses to reviews based on the content and sentiment of the review. Our technology learns from how you respond to reviews and generates responses in line with the tone of your brand, growing with time, and saving you valuable time and money.

 

Gain Efficiency with Smart Review Response

Gain Efficiency with Smart Review Response

Save time and resources with the power of artificial intelligence and machine learning.

Our Smart Review Response creates suggested responses to reviews based on the content and sentiment of the review. Our technology learns from how you respond to reviews and generates responses in line with the tone of your brand, growing with time, and saving you valuable time and money.

 

Leverage Brandify's Yelp Partnership

Brandify's unique partnership allows you to claim locations, update information and respond to reviews with ease.

As Yelp's Claiming and Knowledge partner, we provide services that enable both small and large enterprise marketers to claim locations, updated business information, gain access to important metrics, manage online ordering and check-ins, upload photos, and respond to reviews with ease.

 

Brandify's Yelp Partnership

Leverage Brandify's Yelp Partnership

Brandify's unique partnership allows you to claim locations, update information and respond to reviews with ease.

As Yelp's Claiming and Knowledge partner, we provide services that enable both small and large enterprise marketers to claim locations, updated business information, gain access to important metrics, manage online ordering and check-ins, upload photos, and respond to reviews with ease.

 

Increase Productivity Through Workflow Integration

Leverage the power of Brandify Reviews within your existing toolset.

Brandify Reviews seamlessly integrates within existing dashboards and adapts to established workflows allowing teams to focus on tasks, not training. The Zendesk Integration of Brandify Reviews provides a complete customer interaction dashboard.

Zendesk Integrations

Increase Productivity Through Workflow Integration

Leverage the power of Brandify Reviews within your existing toolset.

Brandify Reviews seamlessly integrates within existing dashboards and adapts to established workflows allowing teams to focus on tasks, not training. The Zendesk Integration of Brandify Reviews provides a complete customer interaction dashboard.

Reviews Features

Alert and Updates

Alerts & Updates

Receive email alerts instantly when your brand receives a review from top review sites including Google, Yelp, and more.

Review monitoring

Review Monitoring

Never lose control of your reputation by having the ability to monitor all reviews for all your locations gathered into one intuitive dashboard.

Review Response

Review Response

Brandify's tool helps to create genuine conversations across major review sites by enabling more efficient responses.

Review Builder

Review Builder

Incorporate first-party native reviews on sites to reinforce brand authority within search results, build customer trust, and increase search rank.

Smart Response

Smart Response

Through machine learning and AI, the dashboard can suggest responses based on review content, sentiment, and topics determined by brands.

Competitive Insights

Competitive Analysis

See who is ranking alongside your brand locations for critical keywords. At a brand level, see how you rank against top competitors.

Sentiment Analysis

Sentiment Analysis

Understanding what customers like and dislike about your product or service by analyzing and classifying reviews data by sentiment.

Machine Learning

Machine Learning

Brandify's Topic Monitoring, Sentiment Analysis and Smart Response tool are designed to improve with time and usage its accuracy and range.

Natural Language

Natural Language

Let our tools determine the subject matter of reviews in order to suggest responses and report on trends by topic to build more efficiency.

Support Desk Integration

Service Integrations

Already using a Heldesk service? Seamlessly integrate with existing dashboards and workflows using for popular integrations like Zendesk.

White-Glove Service

White-Glove Service

Brandify can learn and match your brand's response style and tone in order to deliver the timely responses your customers want and expect.

Ongoing Support

Ongoing Support

Our local search experts work with you to develop a strategy specific to your business needs. Think of Brandify as an extension of your team.

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Chuze Fitness - M9_ Casestudy

Learn how Chuze Fitness grew brand loyalty by taking charge of their online reputation with Brandify.

DOWNLOAD CASE STUDY

Native-Reviews

Get tips on how to respond to negative reviews, manage reviews, and more through our Knowledge Hub.

READ MORE

Reviews---KH

Gain tips and tricks for launching a successful review management campaign in this Brandify Guide.

DOWNLOAD EBOOK

From Our Clients

Amber Bochmann, Retail Marketing Specialist | Crocs

“Knowing that you can do these Smart Responses - that’s one person’s full time job. To be able to dedicate them to do something else to continue the consumer experience I think is a win.”

Frequently Asked Questions

Whether the sentiment being expressed is positive or negative, it is important for brands to have a review management strategy in place that defines how they will handle the opinions being expressed by customers online. Advanced review management strategies use the insights gathered from online reviews to better understand the path to purchase and connect with actual customers in an authentic way.

Enterprise brands use Brandify's reputation management services to monitor, influence, and more effectively manage what's being said about their store or branch locations on platforms like Google, Yelp, Facebook, and more. With consumers posting reviews across hundreds of sites, brands are relying on automated email alerts and actionable review insights to build their product, service, and store reputations online.

Generating more reviews helps brands build their reputation. The best way to generate more reviews is by leveraging brand-owned properties like local pages. Allowing verified buyers to leave trusted reviews is a great way to strengthen your established reputation on sites like Yelp and Google.

Intelligent agents like Siri, Alexa, Cortana and Google Assistant are now powerful tools to local search discoverability, and because they are mobile the adoption by consumers is hitting a powerful high. Questions like “4 star restaurants near me” are being asked. This means that optimizing for intelligent search is essential so that your brand is announced as a response to those questions. Reviews are one of the elements in intelligent search optimization that brands need to account for. Brands building reputation on brand-owned properties will have more control over what content these intelligent agents use to respond to consumer inquiries.

Brandify provides brands solutions for reputation management that are smart and innovative, and also support brands to think differently. Our managed services include Review Response, Digital Strategy, and SEO management. Tap into resources that can take your brand to the next level.

With every edit you make, our Smart Review Response technology learns your voice and preferred response patterns to continue adopting your brand personality.

Every time a customer reviews your business, whether positively or negatively, it's your opportunity to provide additional SEO value for your business. Search engines like Google, Bing, and Yahoo crawl the internet to find new information so they can provide the most recent and relevant content for their users. When you respond to each customer review, you can add context about your customers' experience with your business

At the local level, we show who is ranking alongside the brand location for critical keywords. At the overall brand level, we offer a tool that shows how the brand compares to its top competitors in regard to search ranking, social engagement, reputation, and listing health.

Gather, respond, and build are the three critical reputation management tactics you to operationalize in order to be a top performer. Marketers should understand that reputation management works within a bigger ecosystem of local digital strategies centered around educating and ultimately influencing potential customers about your product, service or location. An essential strategy closely associated with reputation management is listings management, and should not be overlooked.

Gain access to reviews published on multiple platforms -- including Google, Yelp, Facebook, and others -- within a single dashboard without having to log in to multiple sites. Easily sort and filter reviews by criteria like publisher, location, star rating, and keywords. Improve review management efficiency by responding to reviews from one dashboard. Delegate monitoring and response tasks to staff responsible for designated regions or location groups. Use review analysis tools to gain insight on consumer sentiment and trends.

Brandify offers a white-glove service where our review response team can respond to reviews on behalf of the brand.

Reviews, of course, are generally accompanied by star ratings or other indications of sentiment (as with Facebook's recommended/not recommended options). In addition to these, we use AI-based sentiment analysis tools to provide sentiment data for individual topics within reviews and other social content. We provide drill-downs by sentiment, location, and provider.

Brandify utilizes machine learning in order to improve over time the accuracy and range of our topic and sentiment analysis tools as well as our Smart Review Response tool. They are designed to improve the more they're used.

At the local level, Brandify shows who is ranking alongside the brand location for critical keywords. At the overall brand level, we offer a tool that shows how the brand compares to its top competitors in regard to search ranking, social engagement, reputation, and listing health.

Yes, Brandify integrates with Zendesk and other popular CRM platforms.

Brandify provides brands solutions for reputation management that are smart and innovative, and also support brands to think differently. Our managed services include Review Response, Digital Strategy, and SEO management. Tap into resources that can take your brand to the next level.

One of the reasons why brands should frequently track review activity is to flag potentially troubling reviews. Given the real-time nature of social media, waiting a matter of weeks to react to a negative review can damage consumer perception of the brand and decrease star ratings. If you are struggling to decide whether to respond to a review, it may be time to create a review management strategy and templates for replying to both positive and negative reviews.

For multi-location brands and other enterprises, Brandify's streamlined review management and response platform provides all the tools necessary to handle local reviews at scale, all within one easy-to-use dashboard.

Use Brandify's reputation management dashboard to uncover consumer sentiment and connect authentically with customers across all major review sites. Brandify's QuickScan technology provides enterprise marketers with actionable insights to jump ahead of the competitors and monitors the effectiveness of reputation strategies using a competitive Brandscore benchmark.

Nearly nine-in-10 people trust online reviews as much as personal recommendations. Negative reviews can hurt a brand's reputation and also its position in local search. Developing a consistent strategy for dealing with common types of positive and negative reviews is the first step in putting together a reputation management strategy that actually works.

Thousands of reviews are posted online each day. Multi-location brands are using reputation management services to streamline workflows. and deliver prompt responses across all major review sites. To learn how one national restaurant chain worked with Brandify to implement a reputation management strategy that increased review ratings and uncovered operational inefficiencies, click here.

Without a review management strategy in place, you could be missing out on the opportunity to be found by people looking for businesses in Google search. Negative reviews, and listings with inaccurate or outdated information, can decrease local search rankings.

Negative reviews consistently rank as a top concern for enterprise brands. Responding to negative reviews requires sensitivity and attention to detail. To learn more about creating a review response strategy, click here.

Research shows that customers are more likely to leave reviews about positive experiences than negative ones. Responding to positive reviews is just as important as responding to negative reviews. To learn more about responding to positive reviews, click here.

It's never too late to turn around a bad reputation. Brandify's suite of reputation management tools work directly on top review sites like Google, Yelp, Facebook, and Tripadvisor to help multi-location brands improve star ratings and local search results. For a comprehensive look at how to turn around a bad reputation, read The Brandify Guide to Review Management and Response.

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