Brandify provides brands solutions for reputation management that are smart and innovative, and also support brands to think differently. Our managed services include Review Response, Digital Strategy, and SEO management. Tap into resources that can take your brand to the next level.

With every edit you make, our Smart Review Response technology learns your voice and preferred response patterns to continue adopting your brand personality.

Every time a customer reviews your business, whether positively or negatively, it's your opportunity to provide additional SEO value for your business. Search engines like Google, Bing, and Yahoo crawl the internet to find new information so they can provide the most recent and relevant content for their users. When you respond to each customer review, you can add context about your customers' experience with your business

At the local level, we show who is ranking alongside the brand location for critical keywords. At the overall brand level, we offer a tool that shows how the brand compares to its top competitors in regard to search ranking, social engagement, reputation, and listing health.

Gather, respond, and build are the three critical reputation management tactics you to operationalize in order to be a top performer. Marketers should understand that reputation management works within a bigger ecosystem of local digital strategies centered around educating and ultimately influencing potential customers about your product, service or location. An essential strategy closely associated with reputation management is listings management, and should not be overlooked.

Gain access to reviews published on multiple platforms -- including Google, Yelp, Facebook, and others -- within a single dashboard without having to log in to multiple sites. Easily sort and filter reviews by criteria like publisher, location, star rating, and keywords. Improve review management efficiency by responding to reviews from one dashboard. Delegate monitoring and response tasks to staff responsible for designated regions or location groups. Use review analysis tools to gain insight on consumer sentiment and trends.

Brandify offers a white-glove service where our review response team can respond to reviews on behalf of the brand.

Reviews, of course, are generally accompanied by star ratings or other indications of sentiment (as with Facebook's recommended/not recommended options). In addition to these, we use AI-based sentiment analysis tools to provide sentiment data for individual topics within reviews and other social content. We provide drill-downs by sentiment, location, and provider.

Brandify utilizes machine learning in order to improve over time the accuracy and range of our topic and sentiment analysis tools as well as our Smart Review Response tool. They are designed to improve the more they're used.

At the local level, Brandify shows who is ranking alongside the brand location for critical keywords. At the overall brand level, we offer a tool that shows how the brand compares to its top competitors in regard to search ranking, social engagement, reputation, and listing health.

Yes, Brandify integrates with Zendesk and other popular CRM platforms.

Brandify provides brands solutions for reputation management that are smart and innovative, and also support brands to think differently. Our managed services include Review Response, Digital Strategy, and SEO management. Tap into resources that can take your brand to the next level.

One of the reasons why brands should frequently track review activity is to flag potentially troubling reviews. Given the real-time nature of social media, waiting a matter of weeks to react to a negative review can damage consumer perception of the brand and decrease star ratings. If you are struggling to decide whether to respond to a review, it may be time to create a review management strategy and templates for replying to both positive and negative reviews.

For multi-location brands and other enterprises, Brandify's streamlined review management and response platform provides all the tools necessary to handle local reviews at scale, all within one easy-to-use dashboard.

Use Brandify's reputation management dashboard to uncover consumer sentiment and connect authentically with customers across all major review sites. Brandify's QuickScan technology provides enterprise marketers with actionable insights to jump ahead of the competitors and monitors the effectiveness of reputation strategies using a competitive Brandscore benchmark.

Nearly nine-in-10 people trust online reviews as much as personal recommendations. Negative reviews can hurt a brand's reputation and also its position in local search. Developing a consistent strategy for dealing with common types of positive and negative reviews is the first step in putting together a reputation management strategy that actually works.

Thousands of reviews are posted online each day. Multi-location brands are using reputation management services to streamline workflows. and deliver prompt responses across all major review sites. To learn how one national restaurant chain worked with Brandify to implement a reputation management strategy that increased review ratings and uncovered operational inefficiencies, click here.

Without a review management strategy in place, you could be missing out on the opportunity to be found by people looking for businesses in Google search. Negative reviews, and listings with inaccurate or outdated information, can decrease local search rankings.

Negative reviews consistently rank as a top concern for enterprise brands. Responding to negative reviews requires sensitivity and attention to detail. To learn more about creating a review response strategy, click here.

Research shows that customers are more likely to leave reviews about positive experiences than negative ones. Responding to positive reviews is just as important as responding to negative reviews. To learn more about responding to positive reviews, click here.

It's never too late to turn around a bad reputation. Brandify's suite of reputation management tools work directly on top review sites like Google, Yelp, Facebook, and Tripadvisor to help multi-location brands improve star ratings and local search results. For a comprehensive look at how to turn around a bad reputation, read The Brandify Guide to Review Management and Response.