With over2.23 billion people logging into Facebook every month, it’s no wonder that companies are flocking to the social network to advertise their services, increase their fanbase, and land more leads. But Facebook is constantly changing. There are even blogsdedicated to recording Facebook’s monthly changes, and this makes it difficult for marketers to keep up or to know which features and activities to focus on.
The first step to having a strong Facebook presence is filling out your business profile information completely. Below are the critical components.
On Facebook, you can choose to upload any profile photo you’d like, whether it is of your logo or a styled photo. However, we recommend using a consistent photo across all your channels, such as a logo image.
Another important thing to keep in mind is that Facebook will crop the photo into a circle in ads and posts, so ensure that your profile picture looks good even when it is cropped.
Facebook Name and URL
Your Facebook name and URL determine how users find you on Facebook. Like a Twitter handle, your Facebook name is unique. Generally speaking, your brand’s main Facebook page should take the name of the brand as its Facebook name. For instance, for a chain called Brandon’s Hot Dogs, the Facebook name would be Brandon’s Hot Dogs and the URL leading to the main brand page would be facebook.com/brandonshotdogs.
For multi-location brands, each store or office location is a “child” of the main brand’s “parent” page. These child pages should generally have Facebook names that contain the name of the brand plus the location of the store or office.
So for Brandon’s Hot Dogs in Anaheim, CA, the Facebook name might be Brandon’s Hot Dogs (Anaheim, CA), so that the URL to the child page could be facebook.com/brandonshotdogsanaheim or even facebook.com/brandonshotdogs-anaheim
Editing your Facebook Business Location
If you are adding a location page under a parent brand page:
• Thenamesection should be greyed out.
• The store number is to keep track of your many locations easily and can be up to 10 digits long.
• The location descriptor is what will appear in parenthesis; for example, this location will show up as Brandify (Anaheim, CA).
• The additional information will show up in the “location details” section of your Facebook business page.
You can easily choose your own URL by heading over to your Facebook business page and navigating to the area below your logo and Facebook Page name. Click “Create Page @Username” and enter your desired Facebook URL.
Checking your Facebook Name and URL
It’s important to also set up your Facebook location properly.If you have done it correctly, then the location should appear in parentheses after the Facebook name. For example, Brandon's Hot Dogs (Anaheim, CA) is correct, but Brandon's Hot Dogs Anaheim isnot.
Check to see whether your Facebook name and URL are consistent across all locations.
For example, if your business has a Facebook page URL for your Carlsbad location and it’s displayed as @BrandonsHotDogs-Carlsbad, while another location is @BrandonsHotDogsLB, then your URL is inconsistent.
Your cover photo onFacebook matters more than you might think. Consider that it’s the first impression people will get from your business when visiting your Facebook page. So be sure to choose your cover photo or video carefully.
Here are some ideas:
• Are you launching a new product? If so, feature it in your cover photo.
• Do you have a video you can promote featuring your employees or the services you offer?
• Showcase youramenities or highlight different products to make your business stand out from the competition.
Burger Kingdoes a good job of promoting their Limited Time Offer (LTO) the “Upside Down Whopper”. To add to the theme, they also flipped their logo.
Hotel Maya DoubleTreeuses video to take their customers on a journey through their resort, featuring their amenities in a creative way.
Facebook’s cover photos will display at:
820 pixels wide and 312 pixels tall for desktop, 640 pixels wide by 360 pixels tall formobile.
So, when designing your cover photo we highly recommend including all important text in the middle so that it displays properly in mobile.
Sitting right below the Facebook cover photo is an optionalCTA buttonthat can be edited to display one of several desired actions. Your CTA button can be different depending on what you are promoting and the services you provide.
For example, Healthcare providers might find it helpful to display a CTA button reading “Book Now” so that customers can easily schedule an appointment.
Tracking Usage of your CTA Button
It’s important to keep track of how many people are clicking your CTA button so that you can continuously improve your click-through rates (CTR).
To access your analytics, follow the steps below:
• From your business page, click on the top bar to view “Insights.”
• Click “Actions on Page” on the left-hand side.
• From there, you can choose to view data from 1 week, 1 month, 1 quarter, or a custom date range.
Take a look and see which days resulted in the most clicks and try to repeat your past success. Consider the following questions as you analyze the results:Did you get more clicks because your company promoted a special event? Did the uptick coincide with an ad campaign?
Facebook allows you to add an “about us” section to your profile called “Our Story.” In this section, you can help potential customers to learn more about your business. It will appear on the right-hand side of your page and can include a featured image.
As Facebook only displays the first few sentences of your story in the main page view, it’s important to keep your copy concise and compelling.Viewers can also click “See More” to expand your story.
Sprouts uses their story to share their history and commitment to the community.
Having the proper location details is important because it ensures customers can call you, visit your website, or find your store, and because accurate and consistent name, address, and phone (NAP) information helps you rank well in search.
Ensure that your location page has the right address, phone number, and website (preferably pointing to a specific location page if you have several locations) as well as the correct Facebook category. Also, make sure your phone numbers are listed correctly.
As with other claiming directories, Facebook also hasreviews, butas of last yearthey are now called “recommendations.” Recommendations are displayed directly under your photos, andonly the top three are shown at a time. Facebook displays the number of people who recommended your business along with popular mentions in reviews.
This concludes the second part of our Facebook Best Practices series. You can read the first part of the series here. We hope you enjoyed learning about how to optimize your Facebook profile and we will be back soon with more Facebook marketing tips!
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